Note: The process can take up to 24 hours to complete. Learn how to locate, track & lock a lost or stolen device. You must reconnect service to the mobile number before the 3 years and 90 days are up. For the period your line is suspended, your bill will display a Suspended notation for affected lines. 3. 2. If you have multi-device protection on your account, it will continue to be billed. Cancel service. Provide your account details: Account ID. Receive up to $500 promo credit ($360 w/Welcome Unlimited or 5G Start, or $500 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 1/5/23 and 2/1/23. Excludes Verizon Prepaid plans. Jesus, you might as well be on prepaid. If you do not reconnect before then, the line will be automatically disconnected and you will lose the telephone number associated with your service and may owe certain accelerated charges associated with a device payment agreement on your next bill. Excludes Verizon Prepaid plans. Device protection coverage and billing, if applicable, will be suspended until line of service is reconnected. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. VLE Name. From the Account drop-down menu, under "My Devices", select Suspend or reconnect. You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.Under My Support Cases you will find a link to the private board where you and the agent may exchange information. While suspended, your line will not be able to access or make or receive calls on the Verizon wireless data network. Also, you wont be able to suspend a line under Lost/Stolen if the line has been suspended under that option for more than a total of 90 days in the past 12 months. During the suspension, your mobile number won't be billed any charges, including any . This suspension is only available for voice devices. Have a phone you love? 0 Kudos. Extend your session by clicking OK below. Please sign in again to continue. If you need to suspend a line on your account, use the My Verizon app or visit vzw.com and login to My Verizon. You should first power down your phone. . Due to inactivity, your session has expired. Please sign in again to continue. During the suspension, your mobile number won't be billed any charges, including any . Due to inactivity, your session has expired. If you havent already done so, be sure to file a claim. Only one Lost or Stolen suspension is allowed per line every 12 months. If you dont reconnect service before the 30 days are up, the line will be automatically disconnected and you will lose the telephone number. Get up to $500 when you. Your issue has been escalated to a Verizon agent. i currently have 3 voice lines (main, one on mil suspend and a free one) and a home internet also on military suspend having . Get up to $500 when you. Note: You will continue to be billed monthly for some services, as well as any applicable taxes or surcharges during your suspension. Learn more by checking out our suspension service FAQs, Everything you need to know about certified, pre-owned phones, Why consider Verizons phone protectors and chargers. Starting in January, AT&T customers with digital landlines won't be able to dial 411 or 0 to reach an . If your monthly service rate for the line you suspended is less than $10, you will continue to pay your monthly service rate during your suspension. . During the suspension, your mobile number won't be billed any charges, including any charges associated with an active device payment agreement for the inactive mobile number(s). Due to inactivity, your session has expired. The only change you can make on a suspended account is to change the restore service date. This means your phone will not work for incoming or outgoing phone calls or messages, nor will cellular data service work. If you have multi-device protection on your account, it will continue to be billed. You'll be able to manage Auto Pay and fund your account as usual. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g. Blue Jeans by Verizon. illness). I didn't have any other lines of service they can send OTP to. 9. No, we don't provide assistance finding a lost device. If service is disconnected, we will waive any early termination fees. During the suspension, your line wouldn't be charged for voice, data or feature subscriptions. However, suspending service won't affect someone's ability to access the content and apps on the device, especially if the device wasn't protected with a password. Device protection coverage and billing, if applicable, will be suspended until line of service is reconnected. Your device payment agreement (if applicable) will continue to bill in accordance with your device payment schedule. You can choose to re-suspend your line after reconnection if your line has not yet reached the 180-day limit. You can suspend your service on the Suspend or Reconnect Service page in My Verizon, from your smartphone, tablet or computer. If your prepaid device is lost or stolen, you can temporarily suspend your service in My Verizon to prevent unauthorized usage and charges on your account. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. If you are canceling service for a deceased family member's account, please visit our Deceased policy landing page for more details. If you need to cancel service or disconnect a line permanently, call Verizon Customer Service. If you suspend the line for your Number Share - Mobile connected device (e.g., smartwatch, etc.) You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Theres no need to stress about bumps and hiccups when it comes to your Verizon account. Depending upon your current services and reason for suspending, you can choose from several suspension . 03-23-2020 01:17 PM. It's really misleading. Disconnect, suspend or transfer lines. As long as your account is suspended, you'll have limited or no access to the following: Note: If you're the Account Owner on a Prepaid Family Account, you'll still be able to manage and fund your account, even while your line is suspended. If you're unable to access the My Verizon app or My Verizon you can suspend service by calling Customer Service. In addition, on Site pages where the Mobile Service (including any Mobile Alert) is offered, we may post additional terms (e.g., regarding additional fees) that apply to your use of the Mobile . If your line is under a two-year contract, your upgrade eligibility and contract end dates will automatically be extended for the suspension duration. There are 3 types of service suspensions. If you have multi-device protection on your account, it will continue to be billed. We never want to see you go and would love to convince you to stay. Click Submit. 1. This suspension is only available for voice devices. This just in from Verizon, and it's quite shocking: Verizon's pdf rate sheet says: "Seasonal Service Suspension (charged at initiation, 1-6 months) $24.99"and the website says. Once your service has been suspended for 90 days, you . 10-19-2012 05:33 PM. Advise on financial asset . You will remain enrolled until your final payment. You wont be able to suspend a line if the line has reached the 180-day suspension limit. Excludes Verizon Prepaid plans. Once you are signed in to your My Verizon account, youll be able to make changes to your service. You may also owe certain early termination fees and accelerated charges on your next bill. Please sign in again to continue. Also, if the device has Wi-Fi capability, it can still be connected to a Wi-Fi network. You can suspend your line of service using one of the following options - Lost/Stolen or Other. 2. Changing the status of your phone number. If you have more than one line on your account, select the device you want to suspend by clicking Select Device. To make changes to your account, or to explore other options available to you, you can easily view your options, and make the changes online. We never want to see you go and would love to have you stay a Verizon customer. I don't remember the verbal PIN I set on the account so I can't use that to verify my identity. Remember, you can always reconnect service on your existing device or another device. You can also reconnect with a different device if you needed to get a replacement. Get up to $500 when you. You can suspend and reconnect a line of service in your account in My Verizon. Realizar o recibir llamadas o mensajes de texto en la red mvil de Verizon, o; Acceder a la red de datos mviles de Verizon. Let us put your mind at ease. Once you reconnect service, you'll be able to call, text and use data over the Verizon network again. If those rates are normally lower, youll continue to pay that lower price as your rate. Vacation or Other Reason: You can suspend your service temporarily if you won't be using your device for a long period of time (e.g., going on a vacation, illness, etc.). Active duty components of the armed service: Army, Air Force, Coast Guard, Navy, Marines and Space Force. Reservists: If you are a deployed Reservist, you will need to submit a suspension request by fax, mail or email. When you suspend service using this option, Verizon also blocks your device from connecting to our network on any Verizon wireless account to prevent anyone who finds or stole your device from using it on our network. If you have more than one line on your account, select the device you want to suspend by clicking Select Device. If your line has been suspended for a consecutive 90 days under the Other option, or if your line has been suspended for a total of 180 days in any rolling 12-month period, your line will be automatically reconnected. It belongs to Aurangabad Division . (473 Views) Hi DisappointedCu1, Your issue has been escalated to a Verizon agent. Super User. 1. If you choose to suspend your line without billing under the Lost/Stolen option, you won't be billed for up to 30 days. Filing a Verizon insurance device or phone claim is easy! For more information, visit the Verizon Virtual Contact Center. Devices & quot ;, select suspend or reconnect continue to bill in accordance your. Duty components of the following options - Lost/Stolen or other your phone will not be able to changes! T be billed monthly for some services, as well as any applicable taxes or during... 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